Refund policy

Order Cancellation & Refund Policy

At Osagym, we strive to provide our customers with high-quality gym outfits and an excellent shopping experience. If you wish to cancel your order and request a refund before it arrives, please review our policy below.

1️⃣ Refund Eligibility (Before Shipment)

  • You can request a full refund if your order is canceled within 24 hours of purchase.
  • If your order has already been processed but not yet shipped, you may still request a cancellation; however, a processing fee of 10% may apply.
  • Once the order has been shipped, we are unable to process refunds until the product is delivered.

2️⃣ Refund Eligibility (Before Delivery)

If your order is in transit but has not yet been delivered (typically within 6-7 days), you can still request a refund. However:

  • You must refuse delivery when the package arrives.
  • Once the package is returned to us, we will issue a refund minus a restocking fee of 15%.
  • Shipping costs are non-refundable.

3️⃣ How to Request a Refund

To request a cancellation or refund, please follow these steps:

  1. Email us at 📩mail@osagym.com with your order number and the reason for cancellation.
  2. Our team will review your request and confirm if your order is eligible for a refund.
  3. Approved refunds will be processed to your original payment method within 5-7 business days.

4️⃣ Non-Refundable Situations

  • Orders that have already been delivered cannot be refunded (see our Return Policy for post-delivery returns).
  • Custom-made or personalized items are non-refundable.
  • If the package is refused but not returned to us, we cannot issue a refund.

5️⃣ Contact Us

For any questions or concerns about refunds, feel free to reach out to our Osagym Customer Support Team at:

 📩 mail@osagym.com 

  SMS/WHATSAPP  +17024276557

📌 Important Notes

  • Refund requests must be made before delivery to qualify for a cancellation.
  • If the product has already been delivered, please refer to our Return & Exchange Policy.

Thank you for shopping with Osagym – we appreciate your trust in us! 

What is Osagym?

Osagym is an online store specializing in high-quality, stylish, and comfortable gym outfits for women. Our mission is to empower women with activewear that enhances performance and confidence.

What payment methods do you accept?

We accept secure payments via:

✅ Credit/Debit Cards (Visa, MasterCard, AMEX)
✅ PayPal
✅ Apple Pay / Google Pay
✅ Other secure payment gateways

How long does shipping take?

Our standard shipping times are:

Processing Time: 1 business dayShipping

Time: 4-10 business days (depending on location)

Do you ship internationally?

Yes! We offer worldwide shipping. Delivery times may vary based on your country.

Can I cancel my order?

You can request acancellation and refund before your order arrives(usually within4-7 daysafter purchase).
To cancel,email us at mail@osagym.comorMessage +17024276557us with your order details.
💡Note:Once shipped, orders cannot be canceled.

What if my order is lost or delayed?

If your order takes longer than expected:
📩 Contact us atmail@osagym.com or messege +17024276557with your tracking number.
💡Note:Shipping delays may occur due to customs, holidays, or carrier issues.

How do I choose the right size?

We recommend checking our Size Chart listed under the size selection when you Choose a product before purchasing. Sizes are listed in inches and based on chest, waist, and hip measurements.

What materials are used in Osagym outfits?

Our activewear is made from premium breathable, stretchable, and moisture-wicking fabrics to provide comfort and performance during workouts.

How can I contact Osagym for support?

You can reach out to us via:

📧Email: mail@osagym.com📲WhatsApp:+1 (702) 427-6557
📱Instagram DM:[Your Instagram Handle]

Any Questions ?

Contact us in the (contact) section above we are hear to help or WHATSAPP: +17024276557